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Retail banks have long flourished by following a business approach that would spell trouble in virtually any other competitive industry: paying scant regard to the care and nurturing of their best customers. But that charmed existence is coming to an end. Customer defection rates are up, as are the costs of acquiring and retaining new customers. On average, bank customers are three times less likely to recommend their bank to a friend than they are to recommend any other service provider. |
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Thursday, 26 January 2006 |
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Look into your crystal ball and describe how your industry will have changed by 2030. It is anticipated that the hospitality customer base largely will be composed of the Millennial generation -- those individuals born in the 1980s and 1990s. |
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Tuesday, 03 January 2006 |
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A poll of 24,096 customers nationwide found that customer satisfaction decreased more in the last year than any other year since 1995. |
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Thursday, 29 December 2005 |
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Legendary" customer service is an art, a passion and a science that is prevalent when looking closely at any established, successful company. It should come as no surprise that success emanates from a strong customer service program. |
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Friday, 09 December 2005 |
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What would you say if a key customer offered to pay a 2% premium if you found ways to improve the quality of the product you deliver? |
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Monday, 05 December 2005 |
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Frustration and animosity are stifling the business-to-business sector. Vendors are frustrated, because they can not translate the differentiated products and services, which they work so hard to create, into bottom-line profitability. Their customers, whether in business or IT, are also frustrated, because they frequently do not achieve the benefits they expect after purchasing those same solutions |
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Friday, 02 December 2005 |
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Many banks attribute their growth to their successful transformation to a sales culture. However onne potential casualty of the bank-branch sales culture -- the customer experience. |
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Monday, 24 October 2005 |
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The office on 41st Avenue of Pacific Gas and Electric Co., their only customer service counter in the county, is slated to close along with 83 others. |
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Monday, 24 October 2005 |
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The new partnership, the Airline Customer Service Employee Association, will represent the 6,000 former US Airways Communication Workers members. |
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Monday, 17 October 2005 |
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Telephone & Data Systems, Inc. disclosed Friday that its U.S. Cellular Corp. unit will restructure its customer service department as a result of the recently announced exchange of cellular properties with Alltel Corp. |
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Friday, 30 September 2005 |
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| Results 161 - 170 of 183 |
