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Listening, after all, is a critical element of communication, but one that most organizations employing traditional communication practices often ignore. Companies that listen to bloggers have a unique opportunity to improve their reputations and win converts to their business models. |
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Thursday, 18 May 2006 |
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Having a customer service policy in place is vital to small-business survival. It costs a company five times more to attract a customer than retain existing customers, and most customers leave because of small oversights and a lack of attention to simple needs. |
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Monday, 15 May 2006 |
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Several factors have converged to make home-based work the emerging model for specialized customer care: Advanced technology, streamlined business processes, and a new generation of corporate managers who embrace "virtual servicing" as a results-oriented and efficient strategy. |
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Friday, 12 May 2006 |
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Noting that after sale service is the most important way to keep customers happy, Volvo officials today announced a new 10-point Service Commitment the company says will enhance the bar in customer service. |
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Monday, 27 March 2006 |
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Addressing allegations of misleading advertising practices and poor customer service, Attorney General Tom Reilly has entered into a $1 million agreement with Comcast Cable Communications Holdings, Inc. that requires the company to change its advertising for cable television, Internet, and telephone services, and improve its customer service practices. |
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Thursday, 23 March 2006 |
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Much like gender, race, ethnicity and sexuality, a generational identity distinguishes each of us. Because four generations are now working together, companies are starting to amend their diversity training practices to include generational differences for the purposes of creating a more inclusive, tolerant workplace. |
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Thursday, 26 January 2006 |
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Retail banks have long flourished by following a business approach that would spell trouble in virtually any other competitive industry: paying scant regard to the care and nurturing of their best customers. But that charmed existence is coming to an end. Customer defection rates are up, as are the costs of acquiring and retaining new customers. On average, bank customers are three times less likely to recommend their bank to a friend than they are to recommend any other service provider. |
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Thursday, 26 January 2006 |
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Look into your crystal ball and describe how your industry will have changed by 2030. It is anticipated that the hospitality customer base largely will be composed of the Millennial generation -- those individuals born in the 1980s and 1990s. |
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Tuesday, 03 January 2006 |
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A poll of 24,096 customers nationwide found that customer satisfaction decreased more in the last year than any other year since 1995. |
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Thursday, 29 December 2005 |
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Legendary" customer service is an art, a passion and a science that is prevalent when looking closely at any established, successful company. It should come as no surprise that success emanates from a strong customer service program. |
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Friday, 09 December 2005 |
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