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Many banks attribute their growth to their successful transformation to a sales culture. However onne potential casualty of the bank-branch sales culture -- the customer experience. |
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Monday, 24 October 2005 |
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The office on 41st Avenue of Pacific Gas and Electric Co., their only customer service counter in the county, is slated to close along with 83 others. |
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Monday, 24 October 2005 |
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The new partnership, the Airline Customer Service Employee Association, will represent the 6,000 former US Airways Communication Workers members. |
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Monday, 17 October 2005 |
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Telephone & Data Systems, Inc. disclosed Friday that its U.S. Cellular Corp. unit will restructure its customer service department as a result of the recently announced exchange of cellular properties with Alltel Corp. |
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Friday, 30 September 2005 |
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Ex-CEO Victor Tan, who founded the company, faces 44 counts for allegedly engaging in a conspiracy to cheat Nokia of $4.3 million. |
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Friday, 30 September 2005 |
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Not surprisingly, remodelers who employ industry best practices like setting proper expectations and sticking to production schedules fared much better than those who do not. |
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Tuesday, 27 September 2005 |
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If people call the customer service hot line for the city of Cincinnati at 591-6000 in the next few months, they should not be surprised if the city manager picks up. |
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Tuesday, 27 September 2005 |
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In spite of all the catchy slogans and corporate pledges, customer service levels of major corporations have only slightly improved in the last few years. (Some observers maintain that they haven t moved at all, or have even worsened.) |
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Monday, 26 September 2005 |
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A funny thing happened on the way to progress in our culture. Pride in workmanship. In the last 20 years of living in Southern California, I have had too many sad encounters as a customer. |
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Monday, 26 September 2005 |
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Service level management provides a measuring stick for provider performance. Here is a batch of tips to ensure you get the most out of your service-level agreements. |
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Wednesday, 21 September 2005 |
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