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For 20 of the past 22 years, my uncle bought a new Cadillac every two years like clockwork. That is brand loyalty. For a small business, customers with a preference for your particular brand of product or service, it is the ultimate goal. |
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Tuesday, 29 August 2006 |
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It is the organizational culture that poses the greatest stress for today's employees. Organizational culture is simply the sum total of customs, actions, attitudes, and ideas that permeate a given workplace. |
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Thursday, 24 August 2006 |
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Archaeologists live for artifacts. As they unearth these fragments of the past-a shred of fabric, a silver pot, a crumbling wall, an ancient writing-they slowly begin, piece by piece, to build their understanding of a culture long gone. |
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Thursday, 24 August 2006 |
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After fielding a barrage of calls from regional managers this summer, Steve Keyes, human-resources officer at Nationwide Mutual Insurance, faced a quandary: what to do about exposed midriffs in the office. |
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Friday, 11 August 2006 |
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Whether a company acts ethically is a significant factor in the average American's willingness to work for an employer. In fact, more than one in three employed Americans have actually left a job because they disagreed with a company's business ethics. |
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Friday, 11 August 2006 |
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Working at home is close to an explosion as the MySpace crowd commandeers the workplace. |
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Thursday, 10 August 2006 |
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Muzak filters softly across the telephone wires. Your frustration builds. A woman makes promises she can't keep: "We will be with you as soon as possible." |
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Wednesday, 09 August 2006 |
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The best call center customer care services consists of the perfect mix of an inbound call center with 24x7 access, a properly managed workforce that provides appropriate agent scheduling and training, effective call center software that affords the appropriate tools for efficiency and a talented and enthusiastic pool of agents. |
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Wednesday, 09 August 2006 |
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Signs of a stressed workforce are beginning to emerge. The 2006 Employee Review from employment-services firm Randstad USA finds a gap between how employers and employees view major factors such as loyalty and morale in the American workplace. |
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Wednesday, 09 August 2006 |
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Business Intelligence can often seem like another buzzword among corporate execs that's used so often in the enterprise; it tends to be tuned out and rendered ‘just talk.’ But, by doing so, the enterprise runs the risk of ignoring what could lead to one of their most valuable assets – customer data. |
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Wednesday, 09 August 2006 |
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