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There is no better time to retune marketing, sales, and service operations--it may influence customer loyalties later in the year. |
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Friday, 29 December 2006 |
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If the arguments about the benefits for companies to act – and being seen to act – in a responsible and ethical manner have largely been won, important now is credible measurement of these actions. |
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Tuesday, 12 December 2006 |
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Fanatical customer service has sown the seeds of deep customer loyalty, which in turn has attracted new customers. The other nice thing about providing exceptional service: You can charge for it. |
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Thursday, 07 December 2006 |
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No schedules. No mandatory meetings. Inside Best Buy's radical reshaping of the workplace |
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Monday, 04 December 2006 |
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Share your expertise with the world to raise your profile and your business's brand recognition. |
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Tuesday, 07 November 2006 |
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Build a culture where individuals are expected to take responsibility, seek solutions and take action by asking the right questions of them. |
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Friday, 03 November 2006 |
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If you work for a hospital or a medical group, you're probably familiar with the phrase “organizational excellence.” Culture change in healthcare has become more than a trend, it's a movement. |
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Wednesday, 01 November 2006 |
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With perks such as fancy toilets, free food, search giant tries to keep its employees thinking unconventionally |
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Monday, 30 October 2006 |
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Year in and year out, cars manufactured by Toyota Motor Corp. are praised by automobile critics and lauded by loyal customers. The cars sell extraordinarily well and, come year's end, can almost always be found at the top of the rankings in reliability, quality and customer satisfaction |
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Thursday, 26 October 2006 |
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In today's environment of shrinking customer activity, the key is to become distinct, to have a niche that truly separates the organization from the crowd. That's a tall order for an industry in which the competing companies are perceived as so similar. That's where service comes in. |
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Wednesday, 18 October 2006 |
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