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The best call center customer care services consists of the perfect mix of an inbound call center with 24x7 access, a properly managed workforce that provides appropriate agent scheduling and training, effective call center software that affords the appropriate tools for efficiency and a talented and enthusiastic pool of agents. |
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Wednesday, 09 August 2006 |
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Signs of a stressed workforce are beginning to emerge. The 2006 Employee Review from employment-services firm Randstad USA finds a gap between how employers and employees view major factors such as loyalty and morale in the American workplace. |
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Wednesday, 09 August 2006 |
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Business Intelligence can often seem like another buzzword among corporate execs that's used so often in the enterprise; it tends to be tuned out and rendered ‘just talk.’ But, by doing so, the enterprise runs the risk of ignoring what could lead to one of their most valuable assets – customer data. |
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Wednesday, 09 August 2006 |
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Marketing buzzwords, big ideas and hot new trends come and go about as regularly as teenage romance, and mostly with the same short-lived, fickle passion. Buzzwords and their silly corresponding overuse only underscore the significance of simple marketing fundamentals. |
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Thursday, 03 August 2006 |
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The world is currently witnessing a “loyalty craze”. More than 75 percent of consumers now have at least one loyalty card, and the number of people with two or more is estimated to be one-third of the shoppers. |
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Tuesday, 01 August 2006 |
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6 steps smart companies are taking today to compete. |
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Friday, 28 July 2006 |
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Creating Loyalty has routinely covered the ROI of customer loyalty in recent years, and this article continues to validate why it's so important for companies to zero-in on high-value customers and analyze the financial impact of key customer-focused initiatives. |
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Tuesday, 25 July 2006 |
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A new trend allows customers to help design the products they buy. Just don't expect to get paid a fortune for that brilliant idea. |
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Friday, 21 July 2006 |
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America's Vacation Center / American Express announced today a new way of booking travel that combines the affordability of travel Web sites with the service, support, and expertise of a full-service travel agency |
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Friday, 21 July 2006 |
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In 2006, employers maintained or increased benefits such as well-baby programs and chiropractic insurance, according to results from the Society for Human Resource Management's (SHRM) 2006 Benefits Survey. |
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Monday, 10 July 2006 |
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