|
More than half (54%) of CIO’s interviewed recently said their firms do not allow employees to visit social networking sites for any reason while at work. |
|
Thursday, 15 October 2009 |
|
|
Great companies like Google and Amazon are at the top of their game because not only are they technically brilliant at what they do but they also have a unique company culture that recognizes that their team is paramount to their success. |
|
Thursday, 06 August 2009 |
|
|
Employers are sponsoring office sports teams, hosting postwork social hours and permitting flexible work schedules. In return, some are seeing savings on overhead costs or increases in revenue. |
|
Thursday, 16 July 2009 |
|
|
Businesses have to motivate survivors of layoffs as well as prepare to compete for talent when the economy rebounds. That's when recognition and incentive programs, in which employees can win anything from prime parking spots and cash bonuses to bobbleheads, gain importance. |
|
Tuesday, 14 July 2009 |
|
|
Elaine Baird is a top Delta Air Lines reservations agent, deftly handling 120 customer calls during her eight-hour shift. But don't picture the 15-year veteran in a sprawling call center booking ticket after ticket. |
|
Monday, 06 July 2009 |
|
|
Satisfying your employees is one of the best ways you can satisfy your customers. First, over time the relative importance of these rewards changes. Knowing this can help you design your reward structure to fit employee needs. Consider the following trends across all employees and industries. |
|
Thursday, 02 July 2009 |
|
|
A telling statistic from the study found satisfaction with customer service representatives (CSR) climbed 4 percent overall to 80. |
|
Monday, 29 June 2009 |
|
|
This is not how customer service has to be. With the connectivity made possible by social media, companies have found a new way to engage their customers, solve their problems, and build goodwill for their brands: Twitter. Understanding how Twitter can transform customer relations for the better can be substantial for reducing costs and improving brand image. |
|
Monday, 11 May 2009 |
|
|
An online retail company whose CEO says their primary purpose is not to make money, but to spread happiness. Customer service agents try to make an authentic connection with callers. |
|
Monday, 20 April 2009 |
|
|
Proper design and implementation of furniture in the call center fosters improved communications and teamwork so agents can work together. the investment in employee comfort “more than pays for itself” through employee retention and a reduction in worker’s comp claims (and hence premiums). |
|
Friday, 17 April 2009 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 11 - 20 of 174 |
