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Some employers are taking the opportunity to review their workplace cultures and how they recognize employees, re-examining everything from telecommuting to the structure of rewards programs and charity participation. The major challenge: doing it on a budget. |
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Monday, 21 June 2010 |
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Recent studies have also shown a strong positive relationship between employee satisfaction and long-term share performance. |
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Monday, 21 June 2010 |
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Corporate mantras don't always translate to where it really matters: the "moment of truth" when the customer actually comes in contact with the employee who has been challenged to "live" the company's brand promise. |
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Wednesday, 21 April 2010 |
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The online shoe seller is marketing its playful, customer-friendly model to other businesses. The goal behind these activities is to build more buzz around the Zappos brand and its extreme customer service. |
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Monday, 11 January 2010 |
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In fact, there is a high correlation between recognition and improved employee engagement, which in turn improves job performance and captures business value. However, research also suggests that non-monetary recognition is just as valued and appreciated by employees. |
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Wednesday, 23 December 2009 |
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“Let’s be very clear - employees will never deliver a consistently great customer experience unless they are having the same, so putting your people first must be a priority. From here you can improve employee engagement and create the magic customers are looking for at the front counter.” |
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Wednesday, 23 December 2009 |
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Within six months, Symantec's employees were earning 800 rewards a week, and employee engagement levels rose strongly during the program. |
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Thursday, 03 December 2009 |
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The primary lesson learned from this downturn is that you need to be able to communicate how valuable the center's role is in ensuring company health. |
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Thursday, 03 December 2009 |
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The study showed that companies with the strongest emphasis on learning and development for this key employee group improved employee performance by a 2-to-1 margin over all other organizations, and improved customer satisfaction by nearly 3-to-1. |
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Wednesday, 18 November 2009 |
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It doesn't have to be a downer when the weak economy forces small businesses to scale back their holiday parties from the big catered or restaurant affairs they held in the past. These events can still be opportunities to build teamwork and boost morale. |
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Tuesday, 03 November 2009 |
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