|
Satisfying your employees is one of the best ways you can satisfy your customers. First, over time the relative importance of these rewards changes. Knowing this can help you design your reward structure to fit employee needs. Consider the following trends across all employees and industries. |
|
Thursday, 02 July 2009 |
|
|
A telling statistic from the study found satisfaction with customer service representatives (CSR) climbed 4 percent overall to 80. |
|
Monday, 29 June 2009 |
|
|
This is not how customer service has to be. With the connectivity made possible by social media, companies have found a new way to engage their customers, solve their problems, and build goodwill for their brands: Twitter. Understanding how Twitter can transform customer relations for the better can be substantial for reducing costs and improving brand image. |
|
Monday, 11 May 2009 |
|
|
An online retail company whose CEO says their primary purpose is not to make money, but to spread happiness. Customer service agents try to make an authentic connection with callers. |
|
Monday, 20 April 2009 |
|
|
Proper design and implementation of furniture in the call center fosters improved communications and teamwork so agents can work together. the investment in employee comfort “more than pays for itself” through employee retention and a reduction in worker’s comp claims (and hence premiums). |
|
Friday, 17 April 2009 |
|
|
The key is understanding these different office personality types, and how to motivate them and keep them happily working together. |
|
Tuesday, 14 April 2009 |
|
|
Research shows that employee well-being is inextricably tied to higher performance, which is inextricably tied to the bottom line. |
|
Tuesday, 17 March 2009 |
|
|
In this economy, some organizations may make the mistake of shifting their focus away from such opportunities. Instead, HR leaders should create stronger cultures for development. |
|
Monday, 16 March 2009 |
|
|
Stopping recognition programs can lead to a reduction in performance and productivity. If you're planning to cut your employee recognition practices and rewards programs -- then you may as well just liquidate because without a motivated workforce you will soon be out of business. Here's why. |
|
Tuesday, 03 March 2009 |
|
|
Transportation Security Administration employees gave agency management low marks for recognizing and rewarding performance and encouraging creativity and fairness in the workplace. |
|
Tuesday, 03 February 2009 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 1 - 10 of 159 |
