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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
EVENTS
ICSA 16th Annual Customer Service Conference
April 24-26, 2013
The Old Mill
Toronto, Canada

The ICSA Toronto Chapter Annual Conference brings together customer service professionals from across North America and abroad to discuss current issues and best practices within the Customer Experience industry. This conference is a great opportunity to network with decision makers from across Canada and the U.S.
SOCAP 2013 Symposium
April 28- May 1, 2013
Sheraton New Orleans
New Orleans, LA