Customer Satisfaction Survey Design and Survey Data Analysis Workshop

Dates:

December 12-14, 2011 - Crowne Plaza, Sheik Zayed Road, Dubai

February 28-March 1, 2012 - Embassy Suites Orlando Airport, Orlando, Florida

May 10-12, 2012 - Doubletree Suites Hotel, Seattle Airport/Southcenter, Seattle, Washington

June 19-21, 2012 - Embassy Suites, Old Town Alexandria - Washington, DC area

Workshop Leader

Dr. Frederick C. Van Bennekom, author, Customer Surveying - A Guidebook for Service Managers

Targeted Audience

This workshop will be most valuable to Supervisors, Managers, Directors and Vice Presidents working in:

• Customer Care
• Customer Service
• Customer Support
  
• Call Centers
• Help Desks
• Field Service
• Teleservices
• Consumer Affairs