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Customer Satisfaction Survey Design and Survey Data Analysis Workshop
Dates
February 24-26, 2010, Scottsdale, AZ - Hilton Garden Inn, 7324 Indian School Road, Scottsdale, AZ 85251
April 21-24, 2010, Alexandria, VA - Embassy Suites Old Town, 1900 Diagonal Road, Alexandria, VA 22314
June 21-23, 2010, Bloomingdale, IL - Hilton Indian Lakes Resort, 250 W. Schick Road, Bloomingdale, IL 60108
Workshop Leader
Dr. Frederick C. Van Bennekom, author, Customer Surveying - A Guidebook for Service Managers
Targeted Audience
This workshop will be most valuable to Supervisors, Managers, Directors and Vice Presidents working in:
- Customer Care
- Customer Service
- Customer Support
- Call Centers
- Help Desks
- Field Service
- Teleservices
- Consumer Affairs
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