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Customer Satisfaction Survey Design
and Survey Data Analysis Workshop
Dates:
April 23-25, 2013 - Embassy Suites, Old Town Alexandria, VA, Washington, DC area
Workshop Leader
Dr. Frederick C. Van Bennekom, author, Customer Surveying - A
Guidebook for Service Managers
Targeted Audience
This workshop will be most valuable to Supervisors, Managers, Directors
and Vice Presidents working in:
- Customer Care
- Customer Service
- Customer Support
- Call Centers
- Help Desks
- Field Service
- Teleservices
- Consumer Affairs
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