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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
TRAINING
Writing for the Web
June 11, 2008 Silver Springs, MD
Writing Customer-Focused E-Mail And Chat
September 10, 2008  Silver Springs, MS
Customer Care Manager Certification

September 22-24, 2008 Courtyard Marriott - Embassy Row, Washington, DC

Customer Care Manager Certification

October 27-29, 2008 Georgia Tech Global Learning Center, Atlanta, GA

Writing for the Web
December 11, 2008 Silver Springs, MD
Customer Care Coach
Weekly E-Learning Course
Full Registration = 40 weeks
Half Registration = 20 weeks