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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
TRAINING
Customer Satisfaction Survey Design


Customer Satisfaction Survey Design and Survey Data Analysis Workshop

Dates

October 5-7, 2010, Alexandria, VA - Embassy Suites Old Town, 1900 Diagonal Road, Alexandria, VA 22314

Workshop Leader

Dr. Frederick C. Van Bennekom, author, Customer Surveying - A Guidebook for Service Managers

Targeted Audience

This workshop will be most valuable to Supervisors, Managers, Directors and Vice Presidents working in:

  • Customer Care
  • Customer Service
  • Customer Support
  • Call Centers
  • Help Desks
  • Field Service
  • Teleservices
  • Consumer Affairs