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In today's 24/7/365 world, customers want to get information or solve problems on their own terms, not those predefined by a company. Aggregating customer information across all the ways customers interact with your company makes it possible for busy customers to use self-service channels to quickly and easily address their concerns |
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Monday, 10 December 2007 |
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While there are many excellent e-commerce sites around, many online retailers are still making some schoolboy errors on their websites which can have a negative effect on sales and customer satisfaction levels. |
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Tuesday, 04 December 2007 |
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The rise of digital social media such as blogs, MySpace and Facebook means consumers are talking about brands and the quality of their services more than ever, and also are reaching more people with their opinions. |
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Monday, 26 November 2007 |
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Research from reveals increases in e-retail customer satisfaction in web security, customer service and numbers preferring to shop online. |
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Friday, 16 November 2007 |
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As far as businesses are concerned, the Internet is a living miracle because of the plethora of applications that the Internet offers and the number of opportunities it has created for making money. Amongst these applications is the management of customer relations, which has made customer service so much cheaper, faster and profitable. |
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Tuesday, 13 November 2007 |
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Mobile CRM makes customers happier, because their provider has the right answers, and it makes providers happier because they can dramatically boost efficiency and effectiveness while capturing valuable customer information. In almost every case, there are positive, tangible ROI statistics once mobile technology is deployed in the field. |
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Friday, 09 November 2007 |
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Mobile CRM makes customers happier, because their provider has the right answers, and it makes providers happier because they can dramatically boost efficiency and effectiveness while capturing valuable customer information. In almost every case, there are positive, tangible ROI statistics once mobile technology is deployed in the field. |
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Thursday, 08 November 2007 |
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What's the state-of-the-art of customer service e-mail? To find out, we sent out hundreds of customer service questions and requests via e-mail. We've e-mailed everyone–from Fortune 500s to ma-and-pa companies, from public corporations to nonprofits and government agencies |
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Monday, 05 November 2007 |
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Last year, we thrilled you with our Terrifying Tales of IT Horror, which showcased the blood-curdling things that can happen to companies when their IT systems go wrong. This year, we decided to get a bit more personal and ask tech veterans near and far for tales of personal woe and destruction at the hands of IT run amok. |
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Wednesday, 31 October 2007 |
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While there is truth to the old adage that "you've gotta pay to play," many companies are building compensation packages in a vacuum, with little, or no connection to actual business goals. In fact, throwing money around--in the form of substantial CEO pay packages and recruitment signing bonuses--is not doing much to improve business success or employee retention. |
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Tuesday, 30 October 2007 |
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