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A Nielsen report says that social networking sites and blogs are now more popular than email, and the use of social networking sites like Facebook is growing at a much faster rate than other web-usage categories. Nielsen notes that the social networking audience is becoming more diverse, and social networking is also becoming more mobile.
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Monday, 23 March 2009 |
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How CRM can drive revenue from service requests. Cross-selling and upselling are not the only ways to net new sales through service requests. Learn more... |
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Saturday, 21 March 2009 |
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Implemented correctly, it can boost sales, customer satisfaction and retention and loyalty, and lower costs. |
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Tuesday, 17 March 2009 |
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Self-service applications come with inherent pros and cons. Retailers can use the technology to cut costs, improve workforce efficiency and customer satisfaction, and market more effectively to individual consumers. |
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Monday, 16 March 2009 |
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Self-service has become a part of our everyday lives, from the airport to the gas station; it affects how we research and purchase products, and even how we share information online. So, why has self-service adoption leveled off? |
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Saturday, 28 February 2009 |
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One second of an additional delay in response times of web applications can impact customer satisfaction by up to 16%. |
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Wednesday, 07 January 2009 |
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Telecom service providers looking to improve customer service should concentrate on providing a consistent level of care across all platforms, including calling centers, email and Web self-service help. |
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Wednesday, 17 December 2008 |
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Leveraging technology through Web sites, interactive voice response systems and service e-mails are good ways to drive a positive customer experience during this recession. |
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Wednesday, 17 December 2008 |
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HP said its reworking of its support site reflected a shift in the way consumers were looking for support, with more seeking out their own answers online. The company has overhauled its online consumer support system, adding forums and how-to videos to provide additional information to customers. |
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Tuesday, 11 November 2008 |
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Business leaders, listen up and you could save money, and maybe even get a raise to boot. |
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Tuesday, 30 September 2008 |
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