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The trend that customers want to be embraced on their own terms is continuing without abatement. In order to support that trend, the study spells out the most-pressing customer service–related functionality vendors should offer. |
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Tuesday, 12 May 2009 |
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Mr. McMurry is part of an emerging corps of Web-savvy helpers that large corporations, start-up companies and venture capitalists are betting will transform the field of customer service. |
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Monday, 04 May 2009 |
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Market research firm Forrester on Friday released a report measuring customer's overall satisfaction with their computer manufacturer. Apple not only topped the list, they blew away the competition. |
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Wednesday, 15 April 2009 |
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Federal employees can conduct a self-assessment online and calculate its results to help prepare for annual performance evaluations. The Federal Managers Association and MeriTalk developed the application so that federal employees could estimate their strengths and weaknesses through a self-assessment quiz and find resources to make improvements. |
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Monday, 13 April 2009 |
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Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain creepy? |
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Monday, 30 March 2009 |
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A Nielsen report says that social networking sites and blogs are now more popular than email, and the use of social networking sites like Facebook is growing at a much faster rate than other web-usage categories. Nielsen notes that the social networking audience is becoming more diverse, and social networking is also becoming more mobile.
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Monday, 23 March 2009 |
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How CRM can drive revenue from service requests. Cross-selling and upselling are not the only ways to net new sales through service requests. Learn more... |
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Saturday, 21 March 2009 |
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Implemented correctly, it can boost sales, customer satisfaction and retention and loyalty, and lower costs. |
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Tuesday, 17 March 2009 |
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Self-service applications come with inherent pros and cons. Retailers can use the technology to cut costs, improve workforce efficiency and customer satisfaction, and market more effectively to individual consumers. |
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Monday, 16 March 2009 |
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Self-service has become a part of our everyday lives, from the airport to the gas station; it affects how we research and purchase products, and even how we share information online. So, why has self-service adoption leveled off? |
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Saturday, 28 February 2009 |
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| Results 31 - 40 of 274 |
