 |
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
|
|
|
TECHNOLOGY
|
As far as businesses are concerned, the Internet is a living miracle because of the plethora of applications that the Internet offers and the number of opportunities it has created for making money. Amongst these applications is the management of customer relations, which has made customer service so much cheaper, faster and profitable. |
|
Tuesday, 13 November 2007 |
|
|
Mobile CRM makes customers happier, because their provider has the right answers, and it makes providers happier because they can dramatically boost efficiency and effectiveness while capturing valuable customer information. In almost every case, there are positive, tangible ROI statistics once mobile technology is deployed in the field. |
|
Friday, 09 November 2007 |
|
|
Mobile CRM makes customers happier, because their provider has the right answers, and it makes providers happier because they can dramatically boost efficiency and effectiveness while capturing valuable customer information. In almost every case, there are positive, tangible ROI statistics once mobile technology is deployed in the field. |
|
Thursday, 08 November 2007 |
|
|
What's the state-of-the-art of customer service e-mail? To find out, we sent out hundreds of customer service questions and requests via e-mail. We've e-mailed everyone–from Fortune 500s to ma-and-pa companies, from public corporations to nonprofits and government agencies |
|
Monday, 05 November 2007 |
|
|
Last year, we thrilled you with our Terrifying Tales of IT Horror, which showcased the blood-curdling things that can happen to companies when their IT systems go wrong. This year, we decided to get a bit more personal and ask tech veterans near and far for tales of personal woe and destruction at the hands of IT run amok. |
|
Wednesday, 31 October 2007 |
|
|
While there is truth to the old adage that "you've gotta pay to play," many companies are building compensation packages in a vacuum, with little, or no connection to actual business goals. In fact, throwing money around--in the form of substantial CEO pay packages and recruitment signing bonuses--is not doing much to improve business success or employee retention. |
|
Tuesday, 30 October 2007 |
|
|
Opinion: Web automation is allowing retailers to hide from their customers and it's also allowing unhappy customers to be hidden from the retailer. Is this becoming the classic lose-lose situation? |
|
Thursday, 25 October 2007 |
|
|
We can all remember the days of placing customer service calls only to hear irritating messages such as “Please call back between our regular business hours of 9 a.m. and 5 p.m., Monday through Friday.” While this level of service was previously acceptable, over the years we’ve witnessed a shift in customer needs and demands, drastically changing the quality of service customers expect when calling organizations. |
|
Friday, 19 October 2007 |
|
|
In this evolving world of the Web (and of Web 2.0), companies have the potential to increase customer loyalty, boost sales volumes, diminish risks, lessen order errors, and reduce administrative overhead. But to harness the power of the Net in order to attain competitive advantages, companies must focus on e-business -- the key areas of their business that are digitally accessible to customers. |
|
Wednesday, 17 October 2007 |
|
|
I'm sure you know the feeling: You spend five minutes answering one email, only to find that a dozen more have taken its place while you were crafting your response. During business hours, email can be a vicious cycle that never stops, to the point where some are taking drastic steps to get out from under its crushing weight. |
|
Friday, 12 October 2007 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> | | Results 31 - 40 of 225 |
|
