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Any "best of" list is a tricky and subjective endeavor, even when it comes to straightforward software and services like customer-relationship management tools. Reader favorites might not be mentioned, and dynamic start-ups risk being overlooked. |
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Thursday, 08 December 2005 |
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The role of automation in customer service comes into renewed focus beginning "Black Monday" with more than 37% of all buying consumers (52 million people) looking online for the special promotions offered by online retailers from their home or office computers. |
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Tuesday, 29 November 2005 |
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Customer service hotlines waste a lot of our time. Sometimes you answer prompt after prompt. If you make a mistake, you have to start again. |
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Thursday, 17 November 2005 |
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y 2010, consumer expectations will be the primary driver for IT and customer service strategies |
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Thursday, 17 November 2005 |
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Businesses are relying more on IT for nearly every facet of customer interaction: billing, marketing, order processing, sales, and support. |
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Tuesday, 18 October 2005 |
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Banks should restructure IT systems to provide better services as many are failing to sell new products to existing customers. |
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Monday, 17 October 2005 |
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With Servassist Online, customer service personnel can pull up a customized Web page and show customers exactly what needs to be done to their car or e-mail information to them. |
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Friday, 14 October 2005 |
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This compares to 76% for same time frame in 2004; while improved technology and high-profile prosecutions have positive effect, spam zombies still a significant source of internet pollution. |
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Monday, 03 October 2005 |
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PG&E Corp. has added customized speech-recognition technology to their interactive voice response (IVR) system has helped the San Francisco-based utility pare customer support costs while improving customer satisfaction." |
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Friday, 16 September 2005 |
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From small- and medium-size companies to large enterprises, the good news is that online business is big business, and Internet usage by cosumers continues to grow. |
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Wednesday, 07 September 2005 |
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