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Home office households have historically been early adopters of advanced technology, and this pattern continues with VoIP communications. The number of U.S. households with income-generating or corporate home offices are more than twice as likely to implement VoIP in the next 12 months. |
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Thursday, 27 July 2006 |
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Like real estate, with customer relationship management location is everything. CRM vendors are finding that there are geographic hot spots around the globe, as well as regions that are just starting to warm to CRM. |
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Thursday, 27 July 2006 |
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Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
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Wednesday, 26 July 2006 |
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Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge. |
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Monday, 24 July 2006 |
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The search for better data management practices has led to data stewardship and data governance efforts, but confusion over roles and disconnects between IT and the business have led to gaps in cooperation. |
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Friday, 21 July 2006 |
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Though it's long been thought that customer service by means of online text chat is too expensive and inefficient to deploy, it's starting to become a useful business tool, according to new research. |
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Wednesday, 21 June 2006 |
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Will 2006 be the year that mobile CRM finally takes off? So far, all signs point to an impending launch. |
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Wednesday, 21 June 2006 |
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Technological breakthroughs occur at a dizzying pace and often find their way into the workplace well before we feel ready to deal with them. Recent advancements in information management, transportation technology, inventory systems and interfirm collaboration have kept supply chain managers scrambling.
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Wednesday, 21 June 2006 |
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Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.
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Wednesday, 21 June 2006 |
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Driven by significant gains in license and maintenance revenue, worldwide customer relationship management (CRM) total software revenue totaled $5.7 billion in 2005, a 13.7 percent increase from 2004. |
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Thursday, 15 June 2006 |
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