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Many business professionals still need some convincing when it comes to using CRM technology. |
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Thursday, 03 August 2006 |
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Within the Indian outsourcing industry, the unfolding data-fraud saga has been observed with a mixture of alarm and frustration: Alarm because such security breaches are extremely damaging to the industry's reputation, and frustration because of a widely-held belief that these incidents grab far more attention when they happen in India than they might elsewhere. |
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Monday, 31 July 2006 |
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Home office households have historically been early adopters of advanced technology, and this pattern continues with VoIP communications. The number of U.S. households with income-generating or corporate home offices are more than twice as likely to implement VoIP in the next 12 months. |
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Thursday, 27 July 2006 |
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Like real estate, with customer relationship management location is everything. CRM vendors are finding that there are geographic hot spots around the globe, as well as regions that are just starting to warm to CRM. |
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Thursday, 27 July 2006 |
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Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
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Wednesday, 26 July 2006 |
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Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge. |
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Monday, 24 July 2006 |
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The search for better data management practices has led to data stewardship and data governance efforts, but confusion over roles and disconnects between IT and the business have led to gaps in cooperation. |
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Friday, 21 July 2006 |
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Though it's long been thought that customer service by means of online text chat is too expensive and inefficient to deploy, it's starting to become a useful business tool, according to new research. |
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Wednesday, 21 June 2006 |
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Will 2006 be the year that mobile CRM finally takes off? So far, all signs point to an impending launch. |
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Wednesday, 21 June 2006 |
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Technological breakthroughs occur at a dizzying pace and often find their way into the workplace well before we feel ready to deal with them. Recent advancements in information management, transportation technology, inventory systems and interfirm collaboration have kept supply chain managers scrambling.
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Wednesday, 21 June 2006 |
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