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Businesses are relying more on IT for nearly every facet of customer interaction: billing, marketing, order processing, sales, and support. |
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Tuesday, 18 October 2005 |
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Banks should restructure IT systems to provide better services as many are failing to sell new products to existing customers. |
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Monday, 17 October 2005 |
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With Servassist Online, customer service personnel can pull up a customized Web page and show customers exactly what needs to be done to their car or e-mail information to them. |
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Friday, 14 October 2005 |
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This compares to 76% for same time frame in 2004; while improved technology and high-profile prosecutions have positive effect, spam zombies still a significant source of internet pollution. |
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Monday, 03 October 2005 |
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PG&E Corp. has added customized speech-recognition technology to their interactive voice response (IVR) system has helped the San Francisco-based utility pare customer support costs while improving customer satisfaction." |
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Friday, 16 September 2005 |
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From small- and medium-size companies to large enterprises, the good news is that online business is big business, and Internet usage by cosumers continues to grow. |
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Wednesday, 07 September 2005 |
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Here are six ways it is impacting call recording -- thus impacting the processes, procedures and ultimately the bottom lines of both traditional contact centers and new application prospects. |
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Monday, 29 August 2005 |
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Improving call centers, automating the sales force, customer-relationship-management and back-office applications such as billing are helping companies achieve increased customer satisfaction and loyalty. |
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Thursday, 18 August 2005 |
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These combined findings highlight the real cost of poor IT based customer service. |
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Monday, 15 August 2005 |
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Self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries. |
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Monday, 25 July 2005 |
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