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Along with providing an automatic order status for customers and minimizing the amount of time a customer is on hold, automating phone sales operations can unearth a wealth of information from identifying why calls are lost and how your customers are being treated to identifying training needs, highlighting problem calls and detecting and preventing employee theft. |
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Tuesday, 17 January 2006 |
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The reason for creating an online channel for your customers is simple -- you have to meet them where they are. |
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Friday, 13 January 2006 |
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As the 2006 tax-filing season swings into full gear, the U.S. Internal Revenue Service is touting a redesigned Web site that agency officials say will better assist taxpayers and tax preparers. The redesign is the first overhaul since 2002, IRS officials say. |
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Monday, 09 January 2006 |
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The focus of many CIOs is now turned to gaining competitive advantage through customer-facing strategies. They realize that companies must create customer loyalty and build business value by improving sales tools and understanding consumer habits. |
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Tuesday, 03 January 2006 |
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Two retailers claim they have enhanced customer service and increased their bottom line results by leveraging new search technologies for merchandising. |
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Friday, 23 December 2005 |
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Automakers can solve problems more quickly and improve customer satisfaction by exchanging customer data with dealers. |
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Wednesday, 21 December 2005 |
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Any "best of" list is a tricky and subjective endeavor, even when it comes to straightforward software and services like customer-relationship management tools. Reader favorites might not be mentioned, and dynamic start-ups risk being overlooked. |
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Thursday, 08 December 2005 |
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The role of automation in customer service comes into renewed focus beginning "Black Monday" with more than 37% of all buying consumers (52 million people) looking online for the special promotions offered by online retailers from their home or office computers. |
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Tuesday, 29 November 2005 |
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Customer service hotlines waste a lot of our time. Sometimes you answer prompt after prompt. If you make a mistake, you have to start again. |
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Thursday, 17 November 2005 |
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y 2010, consumer expectations will be the primary driver for IT and customer service strategies |
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Thursday, 17 November 2005 |
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