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How can your company rise above the masses and provide customer service that will not just meet the expectations of your customers but create a loyal following? Here are ten lessons we have learned in our many experiences over the years. |
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Tuesday, 14 November 2006 |
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Consumer electronics companies have been accused of delivering "shocking" customer service to web shoppers. |
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Monday, 13 November 2006 |
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Consumers have the space program to thank for smoke detectors, invisible orthodontic braces and football helmet padding. One day, they may thank the security and intelligence-gathering industry for better customer service. |
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Friday, 03 November 2006 |
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As business intelligence (BI) continues to earn a high level of corporate investment, executive dashboards are becoming the most visible component of an organization's overall enterprise data warehouse strategy. |
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Thursday, 02 November 2006 |
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Retailers will leave millions of dollars on the table this holiday season unless they dramatically
improve their customers' online experiences and poor online performance leads consumers to not only abandon purchases but to abandon the retailer, both in its online and physical forms, the surveys found.
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Thursday, 02 November 2006 |
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Witness 25 of the worst IT debacles! So many IT specters in one place could give you nightmares, but those with courage enough to read on will learn from the horrible mistakes of others. |
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Tuesday, 31 October 2006 |
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Job losses in the United States from outsourcing, already a touchy political issue, could mushroom in the next decade as companies shift hundreds of thousands more professional white-collar jobs offshore, according to a new study. |
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Tuesday, 31 October 2006 |
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Web mail poses an additional risk because it arrives at a user's desk without being subjected to security measures imposed on e-mail traveling through a company's internal system. It opens up a backdoor to the organization and relies on users to prevent an exploit or infection happening on its system |
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Monday, 30 October 2006 |
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Blogs are increasingly being used to shine a spotlight on companies that provide poor service or otherwise annoy -- sometimes enrage -- consumers. For consumer advocates, they are a true equalizer: Bloggers have been able to shame companies into fixing mistakes or changing policies, especially when they cause a mainstream media reporter to come calling. |
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Tuesday, 24 October 2006 |
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Leaving home to buy pants or a popular paperback was not appealing to consumers this year as their desire to drive was doused by eye-popping prices at the pump. This economic trend had serious ramifications in terms of brand loyalty. |
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Tuesday, 24 October 2006 |
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