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Though it's long been thought that customer service by means of online text chat is too expensive and inefficient to deploy, it's starting to become a useful business tool, according to new research. |
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Wednesday, 21 June 2006 |
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Will 2006 be the year that mobile CRM finally takes off? So far, all signs point to an impending launch. |
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Wednesday, 21 June 2006 |
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Technological breakthroughs occur at a dizzying pace and often find their way into the workplace well before we feel ready to deal with them. Recent advancements in information management, transportation technology, inventory systems and interfirm collaboration have kept supply chain managers scrambling.
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Wednesday, 21 June 2006 |
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Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.
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Wednesday, 21 June 2006 |
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Driven by significant gains in license and maintenance revenue, worldwide customer relationship management (CRM) total software revenue totaled $5.7 billion in 2005, a 13.7 percent increase from 2004. |
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Thursday, 15 June 2006 |
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The wallet is not top of mind while shopping online, according to the annual Top 40 Online Retail Satisfaction Index produced by ForeSee Results and FGI Research. |
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Friday, 09 June 2006 |
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Cross- channel and life cycle customer service has slowed down in the first quarter of 2006 after a strong Q4 2005, according to a recent report by the Patricia Seybold Group. |
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Friday, 02 June 2006 |
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If you're looking for a great viral marketing idea, perhaps you need look no further than the humble, under-funded customer service department. |
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Monday, 15 May 2006 |
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Call Center 2.0 is not about technology only; it's about state-of-the-art customer relations and determining the best way to put the customer first. It amounts to mass customization of customer contact -- the ability to make every customer feel special. |
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Monday, 01 May 2006 |
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According to new research from Unisys Corporation, business and IT executives in large enterprises realize that the future depends on customer satisfaction. |
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Friday, 21 April 2006 |
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