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New customer service technologies are failing to improve customer satisfaction, according to a new study. |
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Wednesday, 09 August 2006 |
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At 1-800-FLOWERS.com, almost any job opening has several experienced applicants ready to hit the ground running. And you think your company has a handle on succession planning? |
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Tuesday, 08 August 2006 |
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Presence capabilities in a VoIP system make it clear who is available by phone or IM, and the combination of these features with built-in voice, Web, and videoconferencing makes it simple to fire up an ad hoc collaboration session for far less money and effort than when using outside conferencing services. |
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Friday, 04 August 2006 |
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Many business professionals still need some convincing when it comes to using CRM technology. |
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Thursday, 03 August 2006 |
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Within the Indian outsourcing industry, the unfolding data-fraud saga has been observed with a mixture of alarm and frustration: Alarm because such security breaches are extremely damaging to the industry's reputation, and frustration because of a widely-held belief that these incidents grab far more attention when they happen in India than they might elsewhere. |
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Monday, 31 July 2006 |
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Home office households have historically been early adopters of advanced technology, and this pattern continues with VoIP communications. The number of U.S. households with income-generating or corporate home offices are more than twice as likely to implement VoIP in the next 12 months. |
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Thursday, 27 July 2006 |
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Like real estate, with customer relationship management location is everything. CRM vendors are finding that there are geographic hot spots around the globe, as well as regions that are just starting to warm to CRM. |
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Thursday, 27 July 2006 |
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Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
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Wednesday, 26 July 2006 |
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Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge. |
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Monday, 24 July 2006 |
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The search for better data management practices has led to data stewardship and data governance efforts, but confusion over roles and disconnects between IT and the business have led to gaps in cooperation. |
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Friday, 21 July 2006 |
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