|
Citizen satisfaction with federal websites registered a slight improvement, according to the second quarter report from the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. The e-commerce and transactions category showed the greatest increase of any other category, inching the E-Government Satisfaction Index forward 0.4% to 73.7 on a 100-point scale and reversing last quarter’s drop. |
|
Wednesday, 20 June 2007 |
|
|
Building loyalty is a process that starts at the board level and is a change in how companies view customers. We should not be lulled to sleep by high "satisfaction" measurements as loyalty is the ultimate driver of retention and ability to grow our customers' relationship. |
|
Wednesday, 20 June 2007 |
|
|
Retailers are not meeting consumer expectations for automated services that offer increased convenience and improved customer experience despite the technology being available, according to research. |
|
Tuesday, 19 June 2007 |
|
|
While the email landscape is changing and becoming more challenging to deliver concrete experiences to growing databases and more restrictive inboxes, how do you deliver a good experience and meaningful brand impression with each email? Or can you? |
|
Tuesday, 19 June 2007 |
|
|
In a traditional brick-and-mortar store, if a customer needs help, he or she can look around and find someone. In e-commerce, obviously, that's not an option. So how can you provide customer service as a part of your online sales experience? It's probably easier than you think. |
|
Monday, 18 June 2007 |
|
|
A recent industry survey indicates that on average, people calling into a customer service department will wait on hold for just 37 seconds before hanging up. This means that companies can’t miss any opportunity to connect with their callers, whether it’s a new customer or a loyal patron. With every hang-up, the company risks damaging customer loyalty and driving customers to their competitors. |
|
Wednesday, 13 June 2007 |
|
|
What differentiates "adequate" customer service e-mail from "excellent" customer service e-mail? We've analyzed hundreds of customer service e-mails and we've found that many companies do an adequate job of responding promptly, within 24 – 48 hours. |
|
Friday, 08 June 2007 |
|
|
Shoppers are more likely to return to websites and shop in physical stores of retailers that provide complete product information online, according to a new study. |
|
Thursday, 07 June 2007 |
|
|
Many entrepreneurs spend a lot of time and money trying to land new customers, an extremely important goal if you’re trying to grow your business. But what are you doing to keep the customers you already have? |
|
Wednesday, 06 June 2007 |
|
|
A recently released report ranked the top 100 online retailers for customer satisfaction finds that the customer's experience with a retailer's Web site is a key component in determining customer loyalty and an indicator of longer-term financial success |
|
Monday, 04 June 2007 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 131 - 140 of 269 |
