|
It will all resemble something out of an episode of "The Jetsons," yet there is something luxurious and comforting about being free from the monotony of daily details. Customers like the ability to get something without thinking about it, especially when it is a commodity they know they need and must have or use. |
|
Tuesday, 30 January 2007 |
|
|
How important is security? Consumers want safety and competence from their banks, which are different values than they want from retailers. |
|
Tuesday, 30 January 2007 |
|
|
AnchorBank hopes that in the very near future, staff will be able to help customers use the Internet for banking by actually logging onto the customer's desktop to make fixes and help with navigation from a remote location. |
|
Monday, 29 January 2007 |
|
|
As e-mails multiply, so do the problems, from the unabated increases in spam to increasing scrutiny by regulators |
|
Monday, 22 January 2007 |
|
According to a new study customers swear, shout, get headaches, and even cry as a result of
negative experiences with the companies they buy from. |
|
Monday, 15 January 2007 |
|
|
Using formal research to evaluate customer service can often return skewed results. Focus group participants may only volunteer to get the free sample. When customers are called at home for phone surveys, they'll likely say anything to politely end the intrusive call. To find out what's really on the customer's mind, try asking your own employees. |
|
Thursday, 04 January 2007 |
|
|
Today's contact center has evolved to become an important factor in the success of any company, as it is their meeting point with customers. Maintaining satisfying relationships via improved technology to meet changing customer needs has created a multichannel, integrated and more dynamic meeting point that betters customer satisfaction by ensuring faster, first- time call resolutions. |
|
Thursday, 04 January 2007 |
|
|
Consumers became increasingly Web savvy to advertising and not as susceptible to basic cross-sell and upsell techniques. In response, targeted marketing became the standard as blast marketing faded into oblivion. |
|
Tuesday, 02 January 2007 |
|
|
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices. |
|
Thursday, 28 December 2006 |
|
|
Nearly every midsize and enterprise organization is doing some sort of work on the data front, whether it be projects around integration, profiling, or quality. |
|
Thursday, 28 December 2006 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 131 - 140 of 229 |
