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Monitoring a corporate image in cyberspace is a daunting task, even with technological help. |
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Thursday, 06 August 2009 |
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"This is a new way to address customer service, but it's an old way, too; having that personal relationship is like back in the days of mom-and-pop shops." |
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Friday, 17 July 2009 |
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Best Buy’s “Twelpforce” will search Twitter posts to find people seeking information about flat- panel televisions and other electronics. More than 500 employees at stores and at the company’s Richfield, Minnesota headquarters are signed up to participate. |
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Thursday, 09 July 2009 |
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Year after year, consumer surveys reconfirm the fact that the quality of customer service is a critical requirement for repeat business. In a 2008 research study of 4,100 consumers in five continents, 67 percent of respondents said that they moved their business to a competitor due to poor customer service, up from 59 percent in 2007. |
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Wednesday, 01 July 2009 |
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New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind. |
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Friday, 12 June 2009 |
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The trend that customers want to be embraced on their own terms is continuing without abatement. In order to support that trend, the study spells out the most-pressing customer service–related functionality vendors should offer. |
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Tuesday, 12 May 2009 |
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Mr. McMurry is part of an emerging corps of Web-savvy helpers that large corporations, start-up companies and venture capitalists are betting will transform the field of customer service. |
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Monday, 04 May 2009 |
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Market research firm Forrester on Friday released a report measuring customer's overall satisfaction with their computer manufacturer. Apple not only topped the list, they blew away the competition. |
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Wednesday, 15 April 2009 |
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Federal employees can conduct a self-assessment online and calculate its results to help prepare for annual performance evaluations. The Federal Managers Association and MeriTalk developed the application so that federal employees could estimate their strengths and weaknesses through a self-assessment quiz and find resources to make improvements. |
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Monday, 13 April 2009 |
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Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain creepy? |
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Monday, 30 March 2009 |
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