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There are an estimated 100,000 home-based phone representatives in the United States. The Gartner Group predicts that by next year, 10 percent of all call centers will be using home-based agents in some capacity. |
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Friday, 02 December 2005 |
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Communications service providers should study the self-care and self-provisioning capabilities of other industries. |
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Thursday, 01 December 2005 |
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Some 72 percent of the businesses evaluated scored poorly on their policies for re-using personal data for marketing purposes, but the researchers maintain that more companies are sensitive to privacy issues than ever before and are acting on that awareness. |
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Monday, 28 November 2005 |
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Organizations that develop outsourcing relationships based upon mutual trust rather than relying on punitive service level agreements will benefit from trust-dividend worth as much as 40% of the total value of the contract. |
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Monday, 28 November 2005 |
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The American Customer Satisfaction Index (ACSI) increases slightly for the third quarter of 2005. The Index now stands at 73.2, up a fractional 0.1%. This is the second consecutive ACSI uptick, but both improvements have been very small and have done little to counter the tumble that began in the fourth quarter of last year. Since then ACSI has dropped by 1.3%, the largest four-quarter drop since 1996-1997. |
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Friday, 18 November 2005 |
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In a report that analyzed 47 health care, life and health, and property & casualty insurer Web sites, the insurance industry slipped slightly in its Customer Respect Index (CRI). |
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Tuesday, 25 October 2005 |
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Romania, Slovenia, Croatia have become obvious choices for Italian firms looking to outsource customer service. |
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Tuesday, 25 October 2005 |
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Although they had the right idea in targeting a growing online market, most dotcoms lacked the business plans, marketing savvy and customer service know-how. |
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Wednesday, 19 October 2005 |
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However, the price for this cost cutting has been a dramatic lowering of customer satisfaction. Real attention must be paid to customer satisfaction. |
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Wednesday, 05 October 2005 |
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Restaurants can offer more payment options that, in addition to increasing customer satisfaction, might reduce interchange costs. |
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Monday, 03 October 2005 |
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| Results 321 - 330 of 347 |
