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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PROCESSES
Full Service, Fast Service with Restaurant Payment Options
Restaurants can offer more payment options that, in addition to increasing customer satisfaction, might reduce interchange costs.
Monday, 03 October 2005
Going Rural: An Alternative to Offshoring
As CIO of Cardinal Health, Kathy White decided to take advantage of a pool of untapped talent by setting up a program so Arkansas State University students could work remotely.
Thursday, 29 September 2005
ABN AMRO Inaugurates Its First Customer Service Centre in Deira (UAE)
To increase its retail banking footprint in the UAE, ABN AMRO, a leading international bank, today inaugurated its first Customer Service Centre, entirely managed by UAE nationals.
Wednesday, 28 September 2005
Standards Boost Customer Service Performance
Agents and brokers know that effective technology deployment is a key factor in increased customer satisfaction and prefer insurance carriers who can deliver "ease of doing business" to them and their customers. Adoption of electronic standards throughout the industry is making an increasing contribution in the ability of the insurers to do so.
Monday, 26 September 2005
Ballmer Asks Microsoft Partners to Weigh in on Satisfaction
Microsoft CEO Steve Ballmer has urged select customers and partners to participate in survey to measure their satisfaction with the software giant.
Thursday, 22 September 2005
Miami-Dade County Starts 311 Call Line
Whether you want to report a pothole or have a question about your tax bill, there is now a new way to get information in Miami-Dade County -- call 311.
Wednesday, 21 September 2005
The Patron Could be a Spy on Better Service Mission
These mystery shoppers are paid to dine at posh restaurants, try new brews at coffeehouses, perhaps sample fresh-baked bread. They may even stay at Japanese-style inns. It is all in the name of better service. (Japan)
Tuesday, 20 September 2005
Forrester Urges European Outsourcing Re-Think
European businesses need to change the criteria they use for assessing outsourcing contracts, according to analyst Forrester Research. "
Friday, 16 September 2005
Jackson Hole Tower and Airport Recognized for Safety and Service
Jackson Hole Air Traffic Control Tower and Airport received the 2005 Willie F. Card FAA Contract Tower Service Award. The tower is operated by Serco which has received the award at different locations each of the three years since its inception.
Tuesday, 06 September 2005
Considering Outsourced Customer Care
Companies that are dependent on a loyal customer base or companies whose customer inquires can get complicated must put more thinking into their decisions about whether to outsource their customer care.
Tuesday, 30 August 2005


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