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The American Customer Satisfaction Index (ACSI) increases slightly for the third quarter of 2005. The Index now stands at 73.2, up a fractional 0.1%. This is the second consecutive ACSI uptick, but both improvements have been very small and have done little to counter the tumble that began in the fourth quarter of last year. Since then ACSI has dropped by 1.3%, the largest four-quarter drop since 1996-1997. |
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Friday, 18 November 2005 |
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In a report that analyzed 47 health care, life and health, and property & casualty insurer Web sites, the insurance industry slipped slightly in its Customer Respect Index (CRI). |
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Tuesday, 25 October 2005 |
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Romania, Slovenia, Croatia have become obvious choices for Italian firms looking to outsource customer service. |
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Tuesday, 25 October 2005 |
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Although they had the right idea in targeting a growing online market, most dotcoms lacked the business plans, marketing savvy and customer service know-how. |
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Wednesday, 19 October 2005 |
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However, the price for this cost cutting has been a dramatic lowering of customer satisfaction. Real attention must be paid to customer satisfaction. |
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Wednesday, 05 October 2005 |
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Restaurants can offer more payment options that, in addition to increasing customer satisfaction, might reduce interchange costs. |
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Monday, 03 October 2005 |
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As CIO of Cardinal Health, Kathy White decided to take advantage of a pool of untapped talent by setting up a program so Arkansas State University students could work remotely. |
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Thursday, 29 September 2005 |
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To increase its retail banking footprint in the UAE, ABN AMRO, a leading international bank, today inaugurated its first Customer Service Centre, entirely managed by UAE nationals. |
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Wednesday, 28 September 2005 |
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Agents and brokers know that effective technology deployment is a key factor in increased customer satisfaction and prefer insurance carriers who can deliver "ease of doing business" to them and their customers. Adoption of electronic standards throughout the industry is making an increasing contribution in the ability of the insurers to do so. |
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Monday, 26 September 2005 |
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Microsoft CEO Steve Ballmer has urged select customers and partners to participate in survey to measure their satisfaction with the software giant. |
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Thursday, 22 September 2005 |
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| Results 311 - 320 of 333 |
