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When it comes to customer service, Duke Parmelly has incorporated his commitment into his production team?s vision statement: ?Our goal is to make each and every client feel like they are our only client. If we are successful, then we know we are doing our job.? |
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Thursday, 15 December 2005 |
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The debate over outsourcing has moved from American City Halls to engineering colleges in India. |
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Wednesday, 14 December 2005 |
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Business process outsourcing (BPO) is similar to the purchase of physical goods from domestic or foreign sources, but instead of goods being obtained from other sources, part of the administrative function of the firm is done by a company outside the parent. |
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Wednesday, 14 December 2005 |
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Left alone in her hospital room, Barbara Gerber spent much of her time taking careful notes about the details of her care. Or she hid in the bathroom, where she dictated her observations into a tape recorder. |
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Thursday, 08 December 2005 |
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Preliminary findings from the annual Contact Center Benchmarking Report show North American call centers at greater risk for business disruption and customer defection. |
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Tuesday, 06 December 2005 |
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Instead of moving offshore, call-center jobs are going to home-based U.S. workers, and software programming jobs are moving to low-cost U.S. metro areas. |
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Monday, 05 December 2005 |
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There are an estimated 100,000 home-based phone representatives in the United States. The Gartner Group predicts that by next year, 10 percent of all call centers will be using home-based agents in some capacity. |
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Friday, 02 December 2005 |
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Communications service providers should study the self-care and self-provisioning capabilities of other industries. |
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Thursday, 01 December 2005 |
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Some 72 percent of the businesses evaluated scored poorly on their policies for re-using personal data for marketing purposes, but the researchers maintain that more companies are sensitive to privacy issues than ever before and are acting on that awareness. |
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Monday, 28 November 2005 |
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Organizations that develop outsourcing relationships based upon mutual trust rather than relying on punitive service level agreements will benefit from trust-dividend worth as much as 40% of the total value of the contract. |
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Monday, 28 November 2005 |
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