Some see the trend as a way to keep from having more U.S. jobs sent overseas. Homeshoring lets companies save money on pricey urban salaries and attract workers whose language, culture, and working schedules mesh better with those of their own clients.
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Wednesday, 03 May 2006 |
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Gaming businesses have learned that loyalty (the amount a customer spends and the duration of the customer's relationship with the company) and satisfaction (a customer's reaction to a specific event or interaction with the organization) depend on numerous experiential factors. Those factors can be managed. |
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Friday, 21 April 2006 |
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But if you’re running a business, whether it’s a corner store or a multi-product multinational, we’d say there are three key indicators that really work: employee satisfaction, customer satisfaction and cash flow. |
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Monday, 17 April 2006 |
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With the convenience of e-commerce comes a trade-off: lack of personal customer service. Phone numbers sometimes are hard to find, if they are there at all. |
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Monday, 17 April 2006 |
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The major banks are making big changes to increase their popularity ratings but don't expect them to do what most customers want - cut fees. |
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Friday, 14 April 2006 |
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State consumer advocates want Piedmont Natural Gas to speed plans to answer more calls faster and to undergo an audit after a winter filled with complaints about busy signals, half-hour hold times and record bills. |
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Wednesday, 22 March 2006 |
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Only seven months after first announcing its newest customer service center would be built and staffed in Chattanooga, T-Mobile USA, Inc. on Thursday took the first customer service call at the company’s new, state-of-the-art facility. |
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Wednesday, 22 March 2006 |
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Drawn by favorable climate, high-end communications infrastructure and especially the abundance of bilingual workers, CitiBank joined a trend by announcing it will add another 400 positions to its 1,200-employee Tucson call center handling the company’s commercial banking operations. |
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Friday, 10 March 2006 |
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The Minister of Gender Equality and Child Welfare, Marlene Mungunda, yesterday launched the customer-service charters. |
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Friday, 17 February 2006 |
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Tourism officials in Cayman are planning to develop a national standard of customer service over the next three to five years that they want to be the best in the world. |
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Wednesday, 15 February 2006 |
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