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Business process outsourcing (BPO) is similar to the purchase of physical goods from domestic or foreign sources, but instead of goods being obtained from other sources, part of the administrative function of the firm is done by a company outside the parent. |
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Wednesday, 14 December 2005 |
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Left alone in her hospital room, Barbara Gerber spent much of her time taking careful notes about the details of her care. Or she hid in the bathroom, where she dictated her observations into a tape recorder. |
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Thursday, 08 December 2005 |
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Preliminary findings from the annual Contact Center Benchmarking Report show North American call centers at greater risk for business disruption and customer defection. |
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Tuesday, 06 December 2005 |
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Instead of moving offshore, call-center jobs are going to home-based U.S. workers, and software programming jobs are moving to low-cost U.S. metro areas. |
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Monday, 05 December 2005 |
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There are an estimated 100,000 home-based phone representatives in the United States. The Gartner Group predicts that by next year, 10 percent of all call centers will be using home-based agents in some capacity. |
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Friday, 02 December 2005 |
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Communications service providers should study the self-care and self-provisioning capabilities of other industries. |
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Thursday, 01 December 2005 |
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Some 72 percent of the businesses evaluated scored poorly on their policies for re-using personal data for marketing purposes, but the researchers maintain that more companies are sensitive to privacy issues than ever before and are acting on that awareness. |
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Monday, 28 November 2005 |
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Organizations that develop outsourcing relationships based upon mutual trust rather than relying on punitive service level agreements will benefit from trust-dividend worth as much as 40% of the total value of the contract. |
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Monday, 28 November 2005 |
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The American Customer Satisfaction Index (ACSI) increases slightly for the third quarter of 2005. The Index now stands at 73.2, up a fractional 0.1%. This is the second consecutive ACSI uptick, but both improvements have been very small and have done little to counter the tumble that began in the fourth quarter of last year. Since then ACSI has dropped by 1.3%, the largest four-quarter drop since 1996-1997. |
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Friday, 18 November 2005 |
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In a report that analyzed 47 health care, life and health, and property & casualty insurer Web sites, the insurance industry slipped slightly in its Customer Respect Index (CRI). |
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Tuesday, 25 October 2005 |
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| Results 281 - 290 of 311 |
