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Despite much talk of customer-focused companies, customers are often ignored when it comes to distribution. Senior managers of most of the companies involved in moving goods or services from suppliers to end users would agree. |
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Wednesday, 21 June 2006 |
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In how many places in your company does customer data exist? The average company has 10 or more systems that contain customer information, and the number can go as high as 50. |
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Wednesday, 21 June 2006 |
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Twenty-three of the 30 top-ranked offshore providers are located there; neighbors in the hemisphere are beginning to make progress in the industry. |
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Monday, 12 June 2006 |
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There is a direct correlation between the investment organizations make in Outsourcing Management and Governance (OM/G), and outsourcing engagement satisfaction |
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Thursday, 08 June 2006 |
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Business managers realize that successful account management consists of a combination of customer acquisition and loyalty, sales productivity, customer service and satisfaction as well as revenue and profitability. |
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Wednesday, 07 June 2006 |
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The next time you make a call to a customer care center, you might reach an agent in Morocco instead of Mumbai. That's because African countries will lead call center growth through 2010, according to research released by Datamonitor. |
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Friday, 02 June 2006 |
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With a booming call-center business in India, technology companies are focusing on complying with U.S. rules for offshore dialing and are finding themselves expanding into other countries -- kick-starting a new era in call-center technology. |
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Thursday, 01 June 2006 |
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It's so easy to track success at a call center. All you have to measure are the number of calls, how quickly they're handled, and whether queries are resolved without manager input, right? Wrong. |
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Thursday, 01 June 2006 |
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Omni hotels has embarked on a campaign to increase customer satisfaction with the help of lemon grass and green tea scents, lavender pillow spray and a calming CD to lull guests to sleep. |
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Tuesday, 30 May 2006 |
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According to survey findings, organizations are prioritizing in particular the protection of customer-centric IT services in their plans to assure BC. Survey respondents ranked customer support as the top service to protect, with email and phone systems also ranking among the top four. |
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Thursday, 25 May 2006 |
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| Results 271 - 280 of 347 |
