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Only seven months after first announcing its newest customer service center would be built and staffed in Chattanooga, T-Mobile USA, Inc. on Thursday took the first customer service call at the company’s new, state-of-the-art facility. |
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Wednesday, 22 March 2006 |
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Drawn by favorable climate, high-end communications infrastructure and especially the abundance of bilingual workers, CitiBank joined a trend by announcing it will add another 400 positions to its 1,200-employee Tucson call center handling the company’s commercial banking operations. |
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Friday, 10 March 2006 |
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The Minister of Gender Equality and Child Welfare, Marlene Mungunda, yesterday launched the customer-service charters. |
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Friday, 17 February 2006 |
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Tourism officials in Cayman are planning to develop a national standard of customer service over the next three to five years that they want to be the best in the world. |
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Wednesday, 15 February 2006 |
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Some mystery shoppers recently went undercover to discover the treatment customers get when they need help. Mystery shoppers are hired by storeowners to report on how well their staffs treat customers. |
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Friday, 10 February 2006 |
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The Finnish telecom group Finnet has given up its plan to outsource customer service operations, but the company will outsource invoicing. It turned out, that outsourcing of customer service would not bring cost savings. |
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Monday, 06 February 2006 |
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India and China still hold the lead, but Russia, Nicaragua, and Botswana are raising the stakes with attractive incentives. |
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Wednesday, 25 January 2006 |
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Return on investment (ROI) quantifies how well a firm creates value from a given investment. But what quantifies how well a company creates value from its customers? For this you need the metric of Return on Customer (ROC). The ROC equation has the same form as an ROI equation. |
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Tuesday, 17 January 2006 |
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Instead of sending call-center work to India or the Philippines, a growing number of consumer-products and consumer-services companies - from Office Depot and J. Crew to Wyndham Hotels and Sears Holdings - are outsourcing work to people in their homes in the United States. |
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Monday, 16 January 2006 |
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Research indicates that over half the number of outsourcing deals signed every year do not deliver the expected value. |
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Friday, 13 January 2006 |
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