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Success should begin with customer satisfaction. Without happy customers, you have no sales. Without customer satisfaction, you do not have happy customers |
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Tuesday, 25 July 2006 |
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In the US, farming-out IT tasks isn’t as popular as it was two years ago, according to a CIO survey. |
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Tuesday, 25 July 2006 |
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To drive growth, C-level executives at Global 2000 companies are working to increase customer satisfaction, improve market agility, and strengthen their brands across global markets. |
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Friday, 21 July 2006 |
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Companies that are suspicious of outsourcing to a third-party could benefit from "internal outsourcing". Rick Simmonds, partner at consultancy Alsbridge, made the case at a seminar for buyers in London this month which explored the pros and cons of different outsourcing methods. |
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Friday, 21 July 2006 |
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Call center executives stress the importance of performance measurement and incentive programs, especially as companies are transforming their service centers into robust sales channels. |
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Monday, 17 July 2006 |
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The Equal Employment Opportunity Commission on Thursday agreed to extend a two-year test run of a contractor-operated customer service center for another year, but commissioners expressed reservations about the project's success so far. |
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Monday, 17 July 2006 |
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The call center industry has historically put forward some very impressive technologies over the years. It's a marketplace full of practical innovation developed to serve the needs of the contact center. Why practical innovation? Because in other marketplaces, innovation happens first and needs are found to suit those innovations later. |
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Friday, 14 July 2006 |
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As an additional step to meets its customers’ expectations, Leica Geosystems has widened its Active Customer Care program to reflect the importance that is given to customer satisfaction by establishing Customer Care Packages. |
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Monday, 10 July 2006 |
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The 311 system will revolutionize Denver’s approach to customer service by enabling residents and businesses to reach a live, knowledgeable person with just one call to City Hall. |
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Monday, 10 July 2006 |
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Customer care outsourcing is increasingly emerging as a viable option for companies, both large and small, to realize substantial cost savings as well as provide a better overall customer experience. Outsourcing offers an extremely cost-effective alternative to operating large and expensive in-house contact centers. |
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Wednesday, 21 June 2006 |
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