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In the 2004 political season, offshore outsourcing — the practice of hiring lower-paid service workers in places like India to carry out tasks previously done by higher-paid American workers — became an important issue. (Free registration required to view entire article) |
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Monday, 14 August 2006 |
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Simply automating systems does little more than aggravate customers. Rather, automation needs to be personalized and handled correctly in order to satisfy both customer and company. |
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Friday, 11 August 2006 |
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Homeshoring provides call center alternative to offshoring. |
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Thursday, 10 August 2006 |
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Office design may be holding workers back from optimal job performance, as well as inhibiting companies' competitive advantage, according to a new study. The study is the most wide-ranging and in-depth exploration of the link between workplace design and employee performance among U.S.-based companies that has been conducted in recent years. |
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Monday, 07 August 2006 |
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Governments at all levels are increasingly using benchmarking tools to improve organizational performance, although most see room for improving their benchmarking capabilities, according to a global study released today. |
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Friday, 04 August 2006 |
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This is an election year in the United States, and the outsourcing of jobs is proving politically contentious. The case against outsourcing policy has a lot of populist appeal. |
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Monday, 31 July 2006 |
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It's not all about freebies; companies pay for unbiased look at customer service. |
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Monday, 31 July 2006 |
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Many organizations are turning to outsourcing in the expectation that they will make considerable cost savings, reach higher levels of quality and achieve better service levels. |
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Monday, 31 July 2006 |
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Americans, it seems, hate calling a help desk or customer service number to find an Indian on the line. Well, guess what, America? India doesn't particularly want to talk to you, either. Overseas outsourcing shops are moving fast into higher-paying businesses. |
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Friday, 28 July 2006 |
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Overlooking these simple partnership practices may scrap any hope of delivering a seamless customer service experience. |
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Friday, 28 July 2006 |
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