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The call center industry has historically put forward some very impressive technologies over the years. It's a marketplace full of practical innovation developed to serve the needs of the contact center. Why practical innovation? Because in other marketplaces, innovation happens first and needs are found to suit those innovations later. |
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Friday, 14 July 2006 |
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As an additional step to meets its customers’ expectations, Leica Geosystems has widened its Active Customer Care program to reflect the importance that is given to customer satisfaction by establishing Customer Care Packages. |
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Monday, 10 July 2006 |
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The 311 system will revolutionize Denver’s approach to customer service by enabling residents and businesses to reach a live, knowledgeable person with just one call to City Hall. |
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Monday, 10 July 2006 |
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Customer care outsourcing is increasingly emerging as a viable option for companies, both large and small, to realize substantial cost savings as well as provide a better overall customer experience. Outsourcing offers an extremely cost-effective alternative to operating large and expensive in-house contact centers. |
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Wednesday, 21 June 2006 |
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Despite much talk of customer-focused companies, customers are often ignored when it comes to distribution. Senior managers of most of the companies involved in moving goods or services from suppliers to end users would agree. |
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Wednesday, 21 June 2006 |
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In how many places in your company does customer data exist? The average company has 10 or more systems that contain customer information, and the number can go as high as 50. |
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Wednesday, 21 June 2006 |
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Twenty-three of the 30 top-ranked offshore providers are located there; neighbors in the hemisphere are beginning to make progress in the industry. |
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Monday, 12 June 2006 |
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There is a direct correlation between the investment organizations make in Outsourcing Management and Governance (OM/G), and outsourcing engagement satisfaction |
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Thursday, 08 June 2006 |
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Business managers realize that successful account management consists of a combination of customer acquisition and loyalty, sales productivity, customer service and satisfaction as well as revenue and profitability. |
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Wednesday, 07 June 2006 |
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The next time you make a call to a customer care center, you might reach an agent in Morocco instead of Mumbai. That's because African countries will lead call center growth through 2010, according to research released by Datamonitor. |
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Friday, 02 June 2006 |
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| Results 231 - 240 of 311 |
