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It's not all about freebies; companies pay for unbiased look at customer service. |
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Monday, 31 July 2006 |
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Many organizations are turning to outsourcing in the expectation that they will make considerable cost savings, reach higher levels of quality and achieve better service levels. |
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Monday, 31 July 2006 |
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Americans, it seems, hate calling a help desk or customer service number to find an Indian on the line. Well, guess what, America? India doesn't particularly want to talk to you, either. Overseas outsourcing shops are moving fast into higher-paying businesses. |
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Friday, 28 July 2006 |
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Overlooking these simple partnership practices may scrap any hope of delivering a seamless customer service experience. |
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Friday, 28 July 2006 |
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Success should begin with customer satisfaction. Without happy customers, you have no sales. Without customer satisfaction, you do not have happy customers |
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Tuesday, 25 July 2006 |
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In the US, farming-out IT tasks isn’t as popular as it was two years ago, according to a CIO survey. |
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Tuesday, 25 July 2006 |
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To drive growth, C-level executives at Global 2000 companies are working to increase customer satisfaction, improve market agility, and strengthen their brands across global markets. |
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Friday, 21 July 2006 |
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Companies that are suspicious of outsourcing to a third-party could benefit from "internal outsourcing". Rick Simmonds, partner at consultancy Alsbridge, made the case at a seminar for buyers in London this month which explored the pros and cons of different outsourcing methods. |
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Friday, 21 July 2006 |
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Call center executives stress the importance of performance measurement and incentive programs, especially as companies are transforming their service centers into robust sales channels. |
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Monday, 17 July 2006 |
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The Equal Employment Opportunity Commission on Thursday agreed to extend a two-year test run of a contractor-operated customer service center for another year, but commissioners expressed reservations about the project's success so far. |
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Monday, 17 July 2006 |
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| Results 221 - 230 of 311 |
