|
The boss may assume that outsourcing is the answer to everything. But CIOs can't afford to assume anything. They have to know. |
|
Wednesday, 04 October 2006 |
|
|
Charlene Li is working on a framework for measuring the ROI of blogging for organization, especially those that are concerned about the possible risks of have less control over information flow |
|
Tuesday, 03 October 2006 |
|
|
IT decision makers are moving away from single outsourcing service providers to using multi-vendor outsourcing, according to a survey of 100 global CIOs. |
|
Friday, 29 September 2006 |
|
|
Finding out if your customers are satisfied with your performance is an ongoing process of conducting surveys and interviews—and acting on their suggestions. |
|
Friday, 29 September 2006 |
|
|
Market research firms must measure complete experiences t o help clients differentiate products and services. |
|
Friday, 29 September 2006 |
|
|
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives. |
|
Monday, 25 September 2006 |
|
|
Roxanna Decker sits at a computer station with her headset on. She's one of the company's most productive employees, so when her phone rings, she shoos away her workmate, Jack, and takes the call. |
|
Monday, 25 September 2006 |
|
|
In our brave new world, customers expect to find answers on a company’s support website without having to place a call to a support desk. This is a service which is most effectively accomplished by a seamless integration of a well-maintained knowledge base to a support site. |
|
Friday, 22 September 2006 |
|
|
Many of today's most successful and innovative companies know that merely good customer service is not good enough. In their ongoing efforts to remain competitive, they have abandoned the existing service model. |
|
Friday, 22 September 2006 |
|
|
Many organizations are measuring customer satisfaction and thinking that, by measuring it, somehow their results will shift over time. That just doesn’t happen. |
|
Thursday, 21 September 2006 |
|
|
<< Start < Previous 21 22 23 24 25 26 27 28 29 30 Next > End >> |
| Results 221 - 230 of 347 |
