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Data center goals seem to be mutually exclusive, but resourceful data center managers are always searching for new ways to achieve them. |
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Tuesday, 22 August 2006 |
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It is hard to hear feedback in the form of customer complaints. But listening to your customers helps you to shape your business so that it is easier, better and more inviting to customers |
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Tuesday, 22 August 2006 |
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Lost jobs get much more press and attention than new positions, according to the National Association of Call Centers, but the country still has the highest rate of closings. |
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Wednesday, 16 August 2006 |
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Earlier this summer, Thomas K. Brown and his colleagues at Second Curve Capital arrived at their headquarters wearing jeans and tennis shirts, baseball caps and sunglasses. They weren’t planning a company picnic; they were embarking on a creative exercise that influences how the firm does business. (Free registration required to view entire article) |
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Monday, 14 August 2006 |
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In the 2004 political season, offshore outsourcing — the practice of hiring lower-paid service workers in places like India to carry out tasks previously done by higher-paid American workers — became an important issue. (Free registration required to view entire article) |
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Monday, 14 August 2006 |
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Simply automating systems does little more than aggravate customers. Rather, automation needs to be personalized and handled correctly in order to satisfy both customer and company. |
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Friday, 11 August 2006 |
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Homeshoring provides call center alternative to offshoring. |
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Thursday, 10 August 2006 |
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Office design may be holding workers back from optimal job performance, as well as inhibiting companies' competitive advantage, according to a new study. The study is the most wide-ranging and in-depth exploration of the link between workplace design and employee performance among U.S.-based companies that has been conducted in recent years. |
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Monday, 07 August 2006 |
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Governments at all levels are increasingly using benchmarking tools to improve organizational performance, although most see room for improving their benchmarking capabilities, according to a global study released today. |
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Friday, 04 August 2006 |
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This is an election year in the United States, and the outsourcing of jobs is proving politically contentious. The case against outsourcing policy has a lot of populist appeal. |
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Monday, 31 July 2006 |
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