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Contact center outsourcing, whether domestic or overseas, has been an ongoing trend for several years. One of the key drivers for this trend has been anticipated cost savings as a result of outsourcing certain functions of the call center. |
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Thursday, 14 December 2006 |
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Because to stop ever-increasing customer churn rates in the Internet age, suppliers need to create lasting customer loyalty based on customer service excellence and great customer experiences every bit as much as big brand names, innovative products, and low prices. |
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Wednesday, 13 December 2006 |
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For some reason, chief executives perceive a multi-tiered organizational chart (known as an org chart) is a sign of success. |
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Thursday, 07 December 2006 |
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Changes in the global business needs and demand for new service lines will push the Indian BPO into the next phase of growth. |
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Thursday, 07 December 2006 |
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When offices were overloaded with work during the dot-com boom, outsourcing came to the rescue with a seemingly surefire way to get jobs done faster and more efficiently. For some companies, however, what worked in theory didn't always work in reality. |
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Thursday, 07 December 2006 |
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The current economic climate and leadership changes nationwide make taxpayers and legislators edgier with how public money is being spent. Competition for IT funding continues, as does the pressure to demonstrate results. IT's broad potential to completely transform public services presents governments with an unprecedented opportunity to deliver conveniences to citizens. On the other hand, the belt is tightening. |
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Thursday, 07 December 2006 |
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When examining the results of a loyalty program, there's more to measuring its success than ROI alone. |
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Thursday, 16 November 2006 |
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Throughout every industry there are arguments for and against outsourcing a project or a service that could also be done in-house. When it comes to deciding whether or not to outsource the contact center or even one particular calling campaign, several elements must be taken into consideration before making the best choice for the organization. |
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Wednesday, 15 November 2006 |
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One of the more frustrating aspects of offshoring is communicating effectively with customer service agents who speak English as their second language. |
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Tuesday, 14 November 2006 |
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The contact center is an essential meeting point between many businesses and their customers. In sales applications, it can be a critical and important point of transaction, branding, and customer care. The crucial element in these communications between the customer and the business -- the call center agent. |
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Wednesday, 08 November 2006 |
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