|
When examining the results of a loyalty program, there's more to measuring its success than ROI alone. |
|
Thursday, 16 November 2006 |
|
|
Throughout every industry there are arguments for and against outsourcing a project or a service that could also be done in-house. When it comes to deciding whether or not to outsource the contact center or even one particular calling campaign, several elements must be taken into consideration before making the best choice for the organization. |
|
Wednesday, 15 November 2006 |
|
|
One of the more frustrating aspects of offshoring is communicating effectively with customer service agents who speak English as their second language. |
|
Tuesday, 14 November 2006 |
|
|
The contact center is an essential meeting point between many businesses and their customers. In sales applications, it can be a critical and important point of transaction, branding, and customer care. The crucial element in these communications between the customer and the business -- the call center agent. |
|
Wednesday, 08 November 2006 |
|
|
Holiday Inn President Mark Snyder has figured out what he needs to do for his customers, and what he doesn't. That balancing of costs and benefits is exactly how companies should approach their spending on customer service. |
|
Friday, 03 November 2006 |
|
|
Contact center challenges continue to surface focusing on cost containment, achieving customer loyalty and turnover reduction. |
|
Thursday, 02 November 2006 |
|
|
Do you manage by the numbers? Be careful if you do: Your data may be playing tricks on you. |
|
Wednesday, 01 November 2006 |
|
|
Many small- and medium-sized businesses can learn from the way GoodLife tracks its business. Because for this company, it's not just what numbers are tracked: it's also why they're tracked. |
|
Thursday, 19 October 2006 |
|
|
Most customers and providers entering outsourcing relationships know the litany: You've got to manage as you have never managed before, if you want your outsourcing relationship to succeed. |
|
Thursday, 19 October 2006 |
|
|
A study of the top100 worldwide outsourcing deals uncovers an increase in deals with more global reach, an increase in the number of competitors, a rise in network and desktop outsourcing, and a reduction in combined deal value. |
|
Thursday, 19 October 2006 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 171 - 180 of 311 |
