|
Collaboration with customers is transforming product-development strategies and unlocking new ways for companies to innovate |
|
Thursday, 01 February 2007 |
|
|
Information-based marketing programs deliver real value without companies having to spend millions. |
|
Thursday, 01 February 2007 |
|
|
This article explains how an enterprise can leverage increased value generation, thereby aiding competitive advantage, by adoption of the `Enterprise Value Generation Service Orientated Architecture Platform' (SOAP). |
|
Thursday, 01 February 2007 |
|
|
Legislation has been sponsored by Minnesota state Representative Joe Atkins and state Senator Dan Sparks would also require the call center employee to disclose, if asked, which country they are speaking from and will allow people to request an alternative American call center if they are seeking personal or financial information. |
|
Tuesday, 30 January 2007 |
|
|
It does not take innovative thinking to determine that in order to increase profits, an organization will either have to increase revenues while keeping costs constant, or reduce internal costs, such as overhead. One of the first areas to try and cut costs is in the number of supported employees. One of the biggest drains on all cash flow for the organization: the contact center. |
|
Tuesday, 30 January 2007 |
|
|
As IT outsourcing of all types and across all industries and geographies becomes pervasive, operational complexity and risk increase accordingly. |
|
Tuesday, 30 January 2007 |
|
|
Outsourcing and automated phone systems can make customers cranky. But some firms are trying to improve. |
|
Monday, 29 January 2007 |
|
|
Anyone who has worked with me knows I'm a huge fan of balancing observation with what we already know works. Here is a case in point. On the surface of it, measuring the value of email marketing is simple. |
|
Monday, 29 January 2007 |
|
|
Struggling with a growth dip, telecoms are turning to new multimedia markets to increase revenue; the segment could have plenty of failure due to not grasping business models. |
|
Friday, 26 January 2007 |
|
|
If service reps hear from customers that they're not happy with a recent order, do they share that information with their sales team or customer service? Sometimes, they might just nod in sympathy, and mention it to a fellow rep in the lunchroom. Sometimes, that vital information never makes its way to your sales team or into your CRM system. |
|
Wednesday, 24 January 2007 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 171 - 180 of 337 |
