|
There's a big and growing services opportunity awaiting on-demand solutions providers. If I was looking for a business to start in 2007, I don't think I would start out writing any code at all. Instead, I might look at what's already out there and figure out how to help customers do better with it. |
|
Wednesday, 03 January 2007 |
|
|
Traditional methods of measuring customer satisfaction can be inaccurate and misleading. With your business's success and reputation at stake, it pays to get your research right |
|
Tuesday, 02 January 2007 |
|
|
Cut contact center operating costs, reduce churn rates, and up flexibility--a serious look at the at-home agent model. |
|
Wednesday, 27 December 2006 |
|
|
Approximately $565 million will be spent in 2007 on e-service, CRM, contact centre and field service technologies by large technology companies (those with more than $1 billion revenue) |
|
Tuesday, 26 December 2006 |
|
|
Contact center outsourcing, whether domestic or overseas, has been an ongoing trend for several years. One of the key drivers for this trend has been anticipated cost savings as a result of outsourcing certain functions of the call center. |
|
Thursday, 14 December 2006 |
|
|
Because to stop ever-increasing customer churn rates in the Internet age, suppliers need to create lasting customer loyalty based on customer service excellence and great customer experiences every bit as much as big brand names, innovative products, and low prices. |
|
Wednesday, 13 December 2006 |
|
|
For some reason, chief executives perceive a multi-tiered organizational chart (known as an org chart) is a sign of success. |
|
Thursday, 07 December 2006 |
|
|
Changes in the global business needs and demand for new service lines will push the Indian BPO into the next phase of growth. |
|
Thursday, 07 December 2006 |
|
|
When offices were overloaded with work during the dot-com boom, outsourcing came to the rescue with a seemingly surefire way to get jobs done faster and more efficiently. For some companies, however, what worked in theory didn't always work in reality. |
|
Thursday, 07 December 2006 |
|
|
The current economic climate and leadership changes nationwide make taxpayers and legislators edgier with how public money is being spent. Competition for IT funding continues, as does the pressure to demonstrate results. IT's broad potential to completely transform public services presents governments with an unprecedented opportunity to deliver conveniences to citizens. On the other hand, the belt is tightening. |
|
Thursday, 07 December 2006 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 161 - 170 of 311 |
