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As a corporate executive or decision-maker within an organization, assessing the home-based contact center model and determining the potential value and financial impact it can deliver to your company can be a challenge. |
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Friday, 09 February 2007 |
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Do companies ensure that while obtaining data from customer they provide value in return? |
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Thursday, 08 February 2007 |
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Only a third of organizations in Britain have a reward strategy and barely more than half of these bother to measure its effectiveness, leaving most in the dark when it comes to assessing how – or even if - rewards support business goals. |
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Tuesday, 06 February 2007 |
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A recent study concludes that even though organizations engaging in procurement outsourcing feel they have negotiated good discounts from their suppliers, a number of factors are contributing to their dissatisfaction with the overall cost-effectiveness of their indirect procurement services. |
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Monday, 05 February 2007 |
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Collaboration with customers is transforming product-development strategies and unlocking new ways for companies to innovate |
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Thursday, 01 February 2007 |
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Information-based marketing programs deliver real value without companies having to spend millions. |
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Thursday, 01 February 2007 |
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This article explains how an enterprise can leverage increased value generation, thereby aiding competitive advantage, by adoption of the `Enterprise Value Generation Service Orientated Architecture Platform' (SOAP). |
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Thursday, 01 February 2007 |
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Legislation has been sponsored by Minnesota state Representative Joe Atkins and state Senator Dan Sparks would also require the call center employee to disclose, if asked, which country they are speaking from and will allow people to request an alternative American call center if they are seeking personal or financial information. |
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Tuesday, 30 January 2007 |
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It does not take innovative thinking to determine that in order to increase profits, an organization will either have to increase revenues while keeping costs constant, or reduce internal costs, such as overhead. One of the first areas to try and cut costs is in the number of supported employees. One of the biggest drains on all cash flow for the organization: the contact center. |
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Tuesday, 30 January 2007 |
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As IT outsourcing of all types and across all industries and geographies becomes pervasive, operational complexity and risk increase accordingly. |
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Tuesday, 30 January 2007 |
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