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Accounting, customer care, and human resources will continue to drive business process outsourcing (BPO) growth in Asia-Pacific |
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Thursday, 29 March 2007 |
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Global survey provides advice for building strong customer relationships, while reducing overall cost of customer interactions. |
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Thursday, 29 March 2007 |
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There is a troubling reality within marketing. Too many companies fail to understand the strategic significance of privacy. |
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Friday, 23 March 2007 |
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North American contact centers trail their counterparts throughout the world when it comes to areas like average wait times, establishing SLAs, and crafting business continuity plans. |
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Thursday, 22 March 2007 |
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India as a ‘plum outsourcing destination’ is losing its brand value thanks to deteriorating quality, substandard work, and increasing costs, according to a latest survey. |
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Wednesday, 21 March 2007 |
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Anyone who doubts the changing role of contact centers, need only to look at a single example. Six years ago, one of the top ten retail banks in the U.S. measured its customer service performance primarily by how much it cost to serve each customer—how long its agents spent on the phone, and how efficiently each of 36 call centers managed requests for their independently run business unit. |
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Wednesday, 21 March 2007 |
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Rising salaries and other cost increases in emerging markets such as India and China mean the financial advantages of outsourcing to such destinations will dry up in the next 20 years, according to a study. |
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Friday, 16 March 2007 |
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Those who buy from only lowest-cost vendors find themselves changing suppliers all the time, which means origin points for materials are constantly in a state of flux. This complicates supply chain logistics and can produce extra freight costs that exceed the savings from buying from the cheapest vendor. |
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Wednesday, 14 March 2007 |
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For operations of all sizes, there are benefits in outsourcing contact center needs. Whether it is seasonal agents that aid in call spikes or the outsourcing of an entire operations call center needs, the efficiency improvements and cost savings that can come from outsourcing have allowed it to remain a viable solution that meets organizations customer needs. |
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Wednesday, 14 March 2007 |
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Research shows that contact center outsourcing vendors are struggling to adapt to industry-specific solutions for both new and established clients. |
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Tuesday, 13 March 2007 |
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| Results 121 - 130 of 311 |
