|
The simple fact is this: Reducing customer service is the last thing companies should do in a recession, given that it is a buyer's market. Customers are receiving multiple offers from aggressive competitors and switching suppliers at the first sign of poor service. |
|
Wednesday, 13 May 2009 |
|
|
The move makes the airline the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by backlash from customers. |
|
Saturday, 02 May 2009 |
|
|
Companies cannot rely only on product differentiation to sustain customers' interest, but they need to maintain their relationship with choice-spoilt customers by enhancing customer care. |
|
Friday, 17 April 2009 |
|
|
Outsourcing providers often struggle with internal issues that degrade the services they provide clients. But clients must lead the way toward solutions. |
|
Thursday, 12 March 2009 |
|
|
Seventy-two percent said they are more likely to shop with a retailer that gives consumers the flexibility to interact easily via online, mobile and kiosk self-service channels versus a retailer that does not. |
|
Friday, 06 February 2009 |
|
|
Some judgments need time. A meaningful appraisal includes measuring an employee's staying power over time. Persistence, response to setbacks, and other key traits can't be rated in a day. |
|
Thursday, 06 November 2008 |
|
|
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006. |
|
Friday, 24 October 2008 |
|
|
Our research indicates the effect in most cases is significantly negative -- but similar to the effect of outsourcing customer service domestically. That suggests companies shouldn't necessarily forgo the savings they can reap from offshoring. But if they're going to do it, they'd better do it right. |
|
Monday, 07 July 2008 |
|
|
Customer service is often considered a cost — something a small business has to do to stay in business. But done right, customer service can be both an effective and profitable marketing strategy. |
|
Wednesday, 14 May 2008 |
|
|
Outsourcing help desk services to an offshore location may yield as much as 30 to 40 percent cost savings, but customer satisfaction must be a key factor when making this decision, according to Gartner, Inc. |
|
Monday, 12 May 2008 |
|
|
<< Start < Previous 1 2 3 4 5 6 7 8 9 10 Next > End >> |
| Results 11 - 20 of 328 |
