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The successful director knows how to strategically align
his or her organization to meet the business goals and requirements of the company.
This three-day course will show how to think strategically and "do more with less"
with increased expectations and tightened budgets. The participant will discover
how to replace reactive support with strategic business support.
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Managers must master the tools and techniques for establishing the customer support center as the focal point for technology within the corporation. Whether implementing a new customer support center or rejuvenating an existing one, the course will present a renewed vision for leading the support team.
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The customer support center professional provides front line support and represents the entire organization. For this reason, it is important that the professional offers the highest quality customer care with every contact.
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Call Center Professional - Online |
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Certified Call Center Professional Online is a Web-based certification course designed to educate professionals on call center technologies and best practices necessary to deliver world-class customer service.
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In today's competitive customer support industry,
call centers must establish themselves as world-class service providers. The Certified
Call Center Manager course is designed to provide a general overview of Best Practices,
with a strong emphasis on managing a call center's most important resource - people.
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