How important is Customer Care? Well, how important are your customers?

At the Institute, we believe that Customer Care is critical to every company’s success. If it’s good, customers may come back. If it’s excellent, they’ll keep coming back.

Our Consulting Services provide organizations with expertise in every area of Customer Care, from assessment to training to satisfaction surveys. The Institute can customize a Customer Care Program for virtually any business.

The result? Customer satisfaction goes up. Profits follow.

Customer Care Assessment

This program offers in-depth analysis of a company’s Customer Care function with emphasis on the five essential elements of exceptional service: Culture, Customers, Employees, Processes and Technology. Learn more

Customer Care Center Certification

This program compares your company’s service function to a set of global best practices and benchmarks used by world-class customer care organizations.