Dates and Locations

To Be Announced

Who Should Attend

This workshop will be most valuable to Supervisors, Team Leaders and high-potential front line employees working in:

Managers from these areas also will benefit from participation in this course. See List of Certified Managers' Companies.

Course Description

This course teaches the tools, techniques, and skills required to keep employees motivated, productive and satisfied.

• Identify their individual leadership style
• Understand the three Vs of communication
• Write SMART goals
• Use different decision style strategies
• Delegate tasks to staff
• Deliver corrective feedback
• Give clear instructions
• Use responsive listening

Leadership Style Situational Leadership Profile Creating a team environment Making the transition to supervisor Interpersonal skills Motivation Setting expectations Determining and ensuring capabilities Rewarding, recognizing, reinforcing Empowering employees

Time Management Planning and organizing Identifying roles and responsibilities Delegating Decision-making Coaching Handling people/performance issues Providing employee feedback Giving instructions Responsive listening